Sales and Fulfillment Coordinator – Chico CA

The Sales & Fulfillment Coordinator oversees the execution of all Deployables and/or Rescue Tool opportunities from the quote phase through order shipment. The primary goal of this role is to provide ongoing communication between the internal sales team, the dealers and customers, while ensuring order timelines are executed and the customer has a positive experience during the purchasing process.

Duties/Responsibilities:

· Quote creation and follow up

· Process orders from PO receipt to shipment

· Manage and track order acknowledgements with customers and dealers

· Monitor expected ship dates to ensure timely delivery and expedite as needed

· Work closely with external team and partners (Regional Account Reps, Dealers, FirstNet Reps, Data Providers and End Users) to understand and assist with sales activities and customer relationships

· Work with production on timelines and order fulfillment

· Communicate logistics of order with customer, dealers and internal production team

· Maintain accurate customer files within Salesforce with all required information and activity history

· Work to understand customers’ needs and determine customers’ requirements and expectations to recommend specific products and solutions

· Provide excellent customer service to new and existing customers/dealers to support their needs

· Become an expert in the product line and develop the ability to answer most questions – knowing when to transfer to other departments for support

· Participate in meetings and training opportunities to enhance and maintain product knowledge

Required Skills/Abilities:

· Excellent organizational skills and attention to detail

· Excellent verbal and written communication skills

· Excellent interpersonal and customer service skills

· Ability to provide product solutions and upselling

· Excellent time management skills with a proven ability to meet deadlines

· Strong analytical and problem-solving skills

· Ability to prioritize tasks

· Ability to function well in a high-paced and at times stressful environment

· General computer and technical proficiency (Microsoft Office suite, Monday.com, Sharepoint, etc.)

Education and Experience:

· Bachelor’s degree and/or 2+ years sales experience

Preferred Experience:

· 2+ years of customer service experience

· Experience using Salesforce

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Able to stand/walk for prolonged periods of time.

Able to stoop, kneel, crouch, reach, and perform repetitive motion.

Must be able to lift, carry, push, and pull up to 15 pounds at times.

Job Type: Full-time

Pay: $24.00 – $29.17 per hour

Expected hours: 40 per week

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Do you live within 50 miles of Chico, CA?

Experience:

• Customer service: 2 years (Preferred)
• Salesforce: 1 year (Preferred)
• Sales: 2 years (Required)

Ability to Relocate:

• Chico, CA 95973: Relocate before starting work (Required)

Work Location: In person